The wearing away or cleaning by friction

Accounts Payable

Processes all invoices and reimbursable expense claims pertaining to payment for all FM products and services, such as property operational costs, energy supply, etc.

Accounts Receivable

Is series of accounting transactions dealing with the billing of a customer for goods and services received.

Acquisition Cost

The cost of purchased items, including any amounts paid for acquisition and related costs of obtaining the assets in their current form and place including transportation and installation

Acquisition cost of equipment

The net invoice unit price of the property including the cost of modification, attachments, accessories or auxiliary apparatus necessary to make the property usable for the purpose for which it is intended

Active Ingredient

Chemical component of a cleaner that inactivates, reduces or destroys organisms. These ingredients must be listed on product labels


A group of tasks undertaken to produce a tangible good.

Adjustable speed drive

An electronic device that controls the rotational speed of a piece of motor-driven equipment (e.g., a compressor, fan, or pump)


Part of management responsible for managing and monitoring the various functions of different departments


A microorganism that requires oxygen to grow


A suspension of fine solid or liquid particles in air or gas, as a fog, smoke or mist


A person/company, organization that has been appointed and who acts on behalf of a landlord, such as letting agent, management agent or estate agent

Air Handling Unit (AHU)

An equipment package that includes a fan or blower, heating and/or cooling coils, air filtration, etc. for providing heating, ventilation, and air conditioning (HVAC) to a building.


(1) system for detecting and reporting unusual conditions, such as smoke, fire, flood, loss of air, etc; (2) centralized dispatch center for interpreting alarms and dispatching resources


Used to disinfect clinical surfaces and equipment. Product evaporates rapidly and can dry and irritate skin. It does not stain and kills bacteria quickly


Products that destroy algae.


A microorganism which will grow in the absence of oxygen


A chemical substance which kills public health bacteria


A chemical substance which inhibits or destroys bacteria, virus, fungi, yeasts or molds.


The person designing and monitoring a building or other construction structures .


The process by which procedures and/or documentation are measured against pre-agreed standards

Auto extended fire

Structure fire that has gone out a window or other opening on one floor and ignited materials above, on another floor or other space

Building Owners and Managers Association (BOMA)

BOMA International is a primary source of information on office building development, leasing, building operating costs, energy consumption patterns, local and national building codes, legislation, occupancy statistics and technological developments.


A specific type of failure, where an item of plant or equipment is completely unable to function


A chemical that kills bacteria harmful to health


The process of comparing performance with other organizations, identifying comparatively high performance organizations, and learning what it is they do that allows them to achieve that high level of performance.

Bid Date

The due date and time set by the owner, architect or engineer for receiving bids.

Billing (External)

Invoices for external customers using goods and services, including: project work, maintenance services, utilities, security, grounds work, etc.

Billing (Internal)

A statement of funds owed by internal customers for goods or services supplied.


Contamination through micro-organisms


A substance that can be decomposed by bacteria and/or natural environmental factors


Sudden increase in fireline intensity or rate of spread of a fire sufficient to preclude direct control or to upset existing suppression plans

Budget (Construction Budget)

The total sum of money allocated for a specific project.

Building Process

A term used to express every step of a construction project from it’s conception to final acceptance and occupancy.

Corrosion Inhibitor

Protects the wearing away of surfaces

Construction Permit

Is a permit required in most jurisdictions for new construction, or adding onto pre-existing structures, and in some cases for major renovations

CAFM (Computer Aided Facilities Management)

Computerized system providing details about all activities within a facility, creating reports, reminders and history

Capitalization Rate

Capitalization rate is used to determine the reselling price at the end of a planning period and is oriented towards the discount rate determined for each project

Carpet Spotting

Treating spills on carpeted surfaces with chemicals selected for the specific spill. In the health care facility, spots require special attention and disinfection

Cash Flow

The cash flow calculation provides an overview of the liquid funds which have flowed into and out of a company during the reporting period. They are stated separately by operating, investment and financing activities.

Client Requirements

Identifies, understands and documents needs and expectations of the client in order to define a specific task, project, circumstance or service to be provided by FM

Certified Energy Manager (CEM)

International professional designation available through training and testing by the Association of Energy Engineers

Change Order

A written document between the owner and the contractor signed by the owner and the contractor authorizing a change in the work or an adjustment in the contract sum or the contract time. A change order may be signed by the architect or engineer, provided they have written authority from the owner for such procedure and that a copy of such written authority is furnished to the contractor upon request


Powerful oxidizing agent often used as a germicide.


Cleaning is locating, identifying, containing, removing and disposing of unwanted substances (pollutants) from the environment.

CMMS (Computerized Maintenance Management System)

a computerized system to assist with the effective and efficient management of maintenance activities through the application of computer technology.


Prevailing regulations, ordinances or statutory requirements set forth by governmental agencies associated with building construction practices and owner occupancy, adopted and administered for the protection of public health, life safety and welfare

Color Rendering Index (CRI)

The effect of a light source on color on a scale of 1 to 100 where 100 represents no color distortion


Process and documentation of the project requirements (program/expectations) and verification that it is achieved and placed into proper operation

Common Areas

The areas of the building used by all tenants.


Develops and implements a communications and marketing strategy for FM, to promote the sharing of accurate information with the right people at the right time

Communications Management

The process of identifying, creating, reviewing and distributing communications messages to stakeholders within a project


An undiluted form of a dilutable cleaning product.

Consolidated net income

Income after taxes

Construction Cost

The direct contractor costs for labor, material, equipment, services and other direct construction costs

Construction Documents

All drawings, specifications and addenda associated with a specific construction project

Construction Management

Organizing and directing men, materials, and equipment to accomplish the purpose of the designer


One hired by the owner or client to give professional advice

Contact Time

The published time that a disinfectant or sanitizing chemical must remain wet on the surface being treated. These chemicals are killing germs only when wet.


A state whereby a disease or infection may be transmitted or spread from one person to another. Also refers to a microorganism which is capable of causing a communicable disease.


To pollute, make unclean or dirty


A document containing an written agreement between two or more parties

Contract Period

The elapsed number of working days or calendar days from the specified date of commencing work to the specified date of completion, as specified in the contract

Contract Sum

The total agreeable amount payable by the owner to the contractor for the performance of the work under the contract documents

Contract Warranty Management

Process of defining the required warranty conditions for tendering and managing the warranty for a certain period.


A properly licensed company that agrees to furnish labor, materials, equipment and associated services to perform the work as specified for a specified price


Any action which reduces the probability of a risk occurring or reduces its impact if it does occur

Corrective Maintenance

Any maintenance activity which is required to correct a failure that has occurred or is in the process of occurring

Cost Management

The process of monitoring and controlling the costs incurred within a project, through the completion and approval of Expense Forms

Cost of Work

All costs incurred by the contractor in the proper performance of the work required by the plans and specifications for a specific project


A substance used to reduce or eliminate foam

Demolition Permit

Authorization to tear down and remove an existing structure

Direct Cost

All items of expense directly incurred by or attributable to a specific project, assignment or task

Detail Cleaning

Special custodial cleaning procedures that are conducted less frequently.

Daily Cleaning

Custodial cleaning procedures that are typically conducted every day.

Daily Construction Report

A written document and record that has two main purposes: 1. they furnish information to off-site persons who need and have a right to know important details of events as they occur daily 2. they furnish historical documentation that might later have a legal bearing in cases of disputes


To remove pathogenic and undesirable microorganisms or soil from surfaces by chemical or physical means


A chemical product specially formulated to remove grease and oil.


A product, capability to perform a service, or other result, that must be produced to complete a project. Deliverables can be produced by the project team or, in some cases, by suppliers contracted to the project


Destroys, masks or eliminates offensive odors.


A term used to represent that portion of the contract documents that graphically illustrates the design, location and dimensions of the components and elements contained in a specific project


A graphical representation consisting of plan views, interior and exterior elevations, sections, and other drawings and details to depict the goal or purpose for a building or other structure


A chemical which is used for cleaning surfaces and which may possess various properties such as surface wetting, soil emulsification, soil dispersion, or soil suspending.


A chemical intended to destroy or inactivate microorganisms on inanimate surfaces.


Process by which bacteria, fungi or viruses are destroyed permanently.


To reduce the strength of a concentrate by adding water.

Discount Rate

The discount rate is determined on the basis of the net initial returns of comparable property transactions in the market


Refers to person or place designated for handling a call for help by alerting the specific resources necessary


A strategy in asset management assuring the spreading of investments over various types of investment in order to minimize risks. This means spreading the portfolio over various regions/countries and sectors such retail, office, industrial or residential.

Document Management

Controls all facility-related documents (including hard copies, drawings, electronic format) through retrieval, tracking, distribution, authorization, filing, and maintenance of these documents


Training during which an emergency is simulated and the trainees go through the steps of responding as if it were a real emergency


To remove moisture from a surface.


Light particles suspended in air.

Dusting Product

Product that dispenses a fine mist or spray that picks up and retains light dust and soil.

Equity Capital

Money raised by the owner of a company for financing the business or kept in retained earnings (reinvestment of profits).


An actual or impending situation that may cause injury, loss of life, destruction of property or cause the interference, loss or disruption of an organisation’s normal business operations to such an extent that it poses a threat


imminent risk of serious threat to person or property


Any amount spent in the course of business with the exception of those used to buy assets such as land, equipment or bonds

Electric Distribution Company

Local regulated electric utility company

Energy Savings Performance Contract

A way to finance and implement capital improvement project by using utility cost savings to cover project costs

Economic Life

The total length of time that an asset is expected to remain actively in service before it is expected that it would be cheaper to replace the equipment rather than continuing to maintain it


Effectiveness of the product.


Performing a task with a minimum of waste, expense, or unnecessary effort

Electrical fire

A fire in which the primary source of heat is electricity, resulting in combustion of adjacent insulation and other materials; may be hazardous to attempt to extinguish using water


To remove an undesirable substance.

Energy Conservation Measure (ECM)

An energy audit recommendation

Energy Management System

Computerized system for fully automatic control of HVAC, lighting, refrigeration, etc. for temperature management, comfort and energy savings

Environmental Services

Plans, provides and monitors the Company grounds, waste management and mail services


A shortened name for a class of synthetic resins.

Escape route

A route forming part of the means of escape from any point in a building to a final exit

Escape time

Calculated time from the ignition until the time at which all occupants of a specified part of a building are able to reach place of safety

Estimating (Internal Resources)

Calculates the approximate requirements for materials, equipment, services and in-house labour for specified work to be performed


Removal of personnel from a dangerous area, burning building, or other emergency. Also refers to act of removing fire-fighters from a structure in danger of collapsing.


Doorway or other suitable opening giving access towards a place of safety

Exit signs

Signs which clearly indicate an exit


Property near fire that may become involved by transfer of heat or burning material from main fire

Fire alarm

Warning of a fire originated by a person or by an automatic device


Is the amount of money paid usually to superior authority, as punishment for breaking a rule

Fiscal Year

A twelve month period that is used as the basis for the preparation of a company's annual financial records. A company's fiscal year may or may not coincide with the calendar year

Financial Analysis

Provides on-going analysis and recommendations for short and long-range financial performance

Financial Consultation

Provides professional financial advice regarding all issues relating to financial policies, procedures and business planning.


One who as a result of an implicit or explicit contract is morally and legally bound to act for the benefit of another party

Fire detector

Device which give a signal in response to certain physical and/or chemical changes accompanying a fire

Fire rescue team

Public or private organization with the aim of safeguarding life and fighting fires

Fair Value

Price at which an asset is exchanged or an obligation settled, between knowledgeable, willing parties.

Feasibility Study

A document that confirms the likelihood, that a range of alternative solutions will meet the requirements of the customer

Final Reception

The reception carried out after the expiry of the guaranteed period. This reception must be carried out in the presence of the investor, the reception comity named by the investor, the designer and the executor of the building

Financial Planning

The process of identifying, quantifying and scheduling the financial resources required to undertake a project


A process of a combustion characterized by emission of heat accompanied by smoke and/or flame

Fire alarm installation

Combination of components giving and audible and/or visible and/or other perceptible alarms of fire. The system may also initiate other ancillary actions.

Fire escape

A building structure arranged outside to assist in safe evacuation of occupants during an emergency

Fire hazard

Materials, structures or processes that may result in creating a fire, permitting a fire to grow undetected, or preventing people from escaping a fire

Fire inspector

A person responsible for issuing permits and enforcing the fire code, including any necessary premises inspection, as before allowing (or during) a large indoor gathering

Fire prevention

Fire safety; standards for minimizing fire hazards

Fire scenario

A qualitative description of the course of a fire with time, identifying key events that characterize the fire and differentiate it from other possible fires. It typically defines the ignition and fire growth process, the fully developed stage and decay stage, together with the building environment and systems that will impact on the course of the fire.


People who respond to fire alarms and other emergencies for fire suppression, rescue, and related duties. Formerly called "firemen", but modern term includes women as well


Materials designed or treated to have an increased fire point


Where fire apparatus is stored and where full-time fire-fighters work.

Floor Machine

A Power driven machine used to remove soil by scrubbing, buffing or burnishing floor surfaces.

General Contractor

responsible for the execution, supervision and overall coordination of a project and may also perform some of the individual construction tasks

General Conditions

A written portion of the contract documents set forth by the owner stipulating the contractor’s minimum acceptable performance requirements including the rights, responsibilities and relationships of the parties involved in the performance of the contract

Glass Cleaner

A mixture of solvents, detergents or alcohols that can remove soils and water spots and dry without residue.

Grace Period

The formally recognized time before a creditor can initiate legal action when an amount owing is not paid

Gross Yield

Gross yield is calculated by dividing the properties annual rent by the property value

Guaranteed Period

The period of time between the reception and completion of the work, whose period is established in the contract and within which the contractor is required to removal, at his expense, all the shortcomings occurred due to failure to comply the contractual clauses and specification or to the application of technical regulations

Heat pipe

A device that transfers heat by the evaporation and condensation of an internal fluid


The amount of dissolved calcium salts and/or magnesium present in water

Hand Over

An act by which the investor certifies the completion of the construction work and their related installations, in accordance with provisions of the contract and with the requirements of the official documents, and declares that he agreed to take over work executed and that they can be commissioned


A source of potential harm or a situation with a potential to cause loss.

Health & Safety

The process by which the well being of all employees, contractors, visitors and the public is safeguarded

Heat recovery ventilator

A device that captures heat from exhaust air from a building and transfers it to the fresh air entering the building to preheat the air and thus reduce energy consumption and cost

High-pressure system

A supplemental pump system used to pressurize the water supply, sometimes used during a large fire, or whenever more than one hydrant is being used


Heating, Ventilation, and Air Conditioning

HVAC systems

Heating, ventilation, and air conditioning systems


A contract to finance the cost of risk. Should a named risk event (loss) occur, the insurance contract will pay the holder the contractual amount

Internal Audit

Provides an independent review of records, operations, policies and/or procedures to evaluate for efficiency, effectiveness, compliance and assurance of the existence of adequate internal controls to mitigate risks to the achievement of Company goals


Initiation of combustion

IFMA (International Facility Management Association)

Similar to BOMA, IFMA provides standards, guidelines, training and other Facilities Management information.


Any event that may be, or may lead to, a business interruption, disruption, loss and/or crisis

Incident Management

The process by which an organisation responds to and controls an incident using Emergency Response Procedures


A building and all of its supporting services. Infrastructure is usually divided into technology infrastructure (e.g. computers, cabling, telephony, etc.) and real estate infrastructure (e.g. buildings, utility supplies, air-conditioning, etc.)


A qualified government representative authorized to inspect construction for compliance with applicable building codes, regulations and ordinances

Integration (Process & System)

The process of adding and analysing the functions, data, technologies, etc. so information can be used together.


An event that currently affects a project's ability to produce the required deliverables

Issue Management

The process of identifying, quantifying and resolving project-related issues

IT Desktop Support

Provides a variety of computer-related services to staff of Facilities Management including problem solving for hardware and software issues, data backup and recovery, and technical expertise

Job Description

A document that describes a particular role and set of responsibilities within a project

Kilowatt-hour (kWh)

A unit of electric energy consumption equal to that consumed in using a power level of one kilowatt (1,000 watts) for a length of one hour

Load factor

The average percentage of capacity of a utility that is used over a given period of time such as a month or year

Low-E coating (for windows)

A coating applied to the surface of window glazing to reduce heat transfer through the glazing by reducing the emissivity

Labour Relations

Acts as official liaison between the Facilities Management and Personnel Services. Provides consistent representation for Facilities Management in contract negotiations, mediations, and arbitrations

Leasing Management

Knowing the rates, how much square footage each lease includes, and when the leases expire are all part of managing a facility that involves rented or leased spaces


A company or individual that owns property or another asset and rents it to another company or individual

Line of credit

An amount of money that a bank or other financial institution has pre-approved to lend to a company or individual, but which the potential borrower has not yet and may never borrow


A measurement of light

Lumens Per Watt

Method to compare the energy efficiency of various types of lighting. Higher lumens per watt ratio indicate more light for less KWH consumption


The care or upkeep of a property or unit. This usually does not increase the value but keeps the property in good working order

Maintenance Schedule

A list of planned maintenance tasks to be performed during a given time period, together with the expected start times and durations of each of these tasks

Measurement and Verification (M&V)

A process capable of keeping an Energy Performance Contract fair to all parties


Microorganisms or microbes are very small organisms which can only be seen under a microscope.

Nondisclosure agreement

A contract that prohibits a person (and/or a company and it's employees) from disclosing proprietary information and trade secrets that are or may be revealed to that person during the course of a business interaction of any sort

Net Yield

Annual rent – Annual Costs/Property Value (in %)

Outside Air

Fresh air taken from outside that has not previously circulated through the HVAC system

Operating Permit

Permission or authorization issued to operate a facility in accordance with specific rules and regulations. Operating Permits often contain requirements, conditions, standards, and variances that are specific to the facility because of its location or method of operation


Personnel who can be summoned (and paid) when necessary to respond to an incident; a type of "volunteer" fire department


The transfer of business functions to an independent (internal and/or external) third party supplier

Occupancy Sensor

A control device that senses the presence of a person in a given space and is commonly used to control lighting.  Occupancy sensors are sometimes used to control HVAC in some building types

Operating Hours

the length of time that an item of equipment is actually operating

Operational Planning (Projects/Events)

Develops the annual FM project plans (Renewal Maintenance, Maintenance, Capital, Energy Conservation, etc.) and provides oversight of the implementation of FM project plans by reviewing and monitoring monthly project performance reports and adjusting planned allocations, when necessary


After the protocol completion of reception at the end of construction, the investor becomes generically the owner


Acquires and maintains all FM material, supplies and equipment needed to perform on-going maintenance and repairs facilities and facilitates delivery to site

Performance Analysis

Determines and analyses variances between established FM performance standards and actual results

Prior approval

Written approval by an authorized official evidencing prior consent

Procurement Item

Any item that is contractually obliged to be provided by a supplier, such as: • Products (e.g. goods, materials, equipment, tools, machinery) • Services (e.g. labor, technical and consulting services) • Results (e.g. a more efficient process, a more highly skilled team and a restructured organization)

Project Lifecycle

A series of phases undertaken to deliver a required project outcome

Penalty Clause

A provision in a contract that provides for a reduction in the amount otherwise payable under a contract to a contractor as a penalty for failure to meet deadlines or for failure of the project to meet contract specifications

Purchase Order

A written document from a buyer to a seller to purchase materials, services, equipment or supplies with acceptable purchase terms indicated

Property Management Agreement

An agreement between a landlord and a management company about the details of how a property will be managed, the compensation paid, and any other criteria deemed to be necessary between the two parties

Project Cost

All costs for a specific project including costs for land, professionals, construction, furnishings, fixtures, equipment, financing and any other project related costs

Project Estimating

Is the process by which a project is priced. The components of a project cost include labour, material, contract prices and soft costs. Soft costs include professional fees, insurance, furniture, fixtures, equipment, tax and any other non-construction related costs

Power Factor (PF)

The ratio of power actually being used in an electric circuit, expressed in kW, to the power that is apparently being drawn from the power source, expressed in kilovolt-amperes (kVA)


A set of project activities and tasks that usually result in the completion of one or more project deliverables

Performance Indicators

A select number of key measures that enable performance against targets to be monitored

Place of safety

A predetermined place in which persons are in no immediate danger from the effect of fire

Procurement Management

The process of sourcing procurement items from suppliers and managing their performance throughout a project

Project Management

The skills, tools and management processes required to successfully undertake a project

Purchase Order

The prime document issued by an organization to an external supplier, ordering specific materials, parts, supplies, equipment or services

Payment Schedule

A pre-agreed upon schedule of payments to a contractor usually based upon the amount of work completed

Performance Standards

Establishes measurable and acceptable key performance indicators (levels of expectations and performance), which an individual or group within FM are expected to meet or exceed, based upon benchmarking or previous performance levels

Permit Fee

A tax that has to be paid to the proper authority in order to obtain a building permit


Fire protection strategy involving visits to potentially hazardous occupancies for inspection, follow-up analysis and recommendations for actions to be taken in case of specific incidents

Project Plan

A document that lists the Work Breakdown Structure, timeframes and resources required to undertake a project


To shine, make smooth or glossy.


A set of related activities that are performed to deliver products, services or results


A physical artifact that is produced by the project. Products are produced primarily using goods and materials


A unique endeavor to produce a set of deliverables within clearly specified time, cost and quality constraints


A piece of land or real estate, including any permanent fixtures attached thereto

Property Manager

Someone who manages real estate for another entity for compensation. Duties include collecting rents, maintaining the property, and keeping up all accounting


A written offer from a bidder to the owner, preferably on a prescribed proposal form, to perform the work and to furnish all labor, materials, equipment for the prices and terms quoted by the bidder


The extent to which the final deliverable conforms to the customer requirements

Quality Control

The internal monitoring and control of project deliverables, to ensure that they meet the quality targets set for the project

Quality Management

The process by which the quality of the deliverables and management processes is assured and controlled on a project

Request for Proposal

A document issued to suppliers in a short-listed group, to enable them to submit detailed proposals defining how they will meet the procurement requirements of a project


A fixed, periodic payment made by a tenant of a property to the owner for possession and use, usually by prior agreement of the parties

Routine Maintenance

Any maintenance task that is performed at a regular, predefined interval

Resource Management

Schedules labour, material, equipment and contractor resources in a structured framework to ensure completion of tasks in an efficient, effective manner on time and within budget

Risk Management

The process of identifying, quantifying and controlling risks throughout a project

Risk Management

Systematic approach for identifying and assessing potential risks as well as selecting and using measures for coping with risks

Rent Schedule

A statement of proposed rental rates, determined by the owner or the property manager or both, based on a building's estimated expenses, market supply and demand

Residual pressure

The amount of pressure in a hydrant system when a hydrant is fully open, such as during a fire

Reactive Power

Electrical power strictly used to develop magnetic field


A measure of thermal resistance used to compare insulating values. The higher the R-value number of a material, the better its insulating properties and the slower the heat flows through it

Real-Time Pricing (RTP)

The instantaneous pricing of electricity based on the cost of the electricity at the time it is used by the customer

Reception (Client Reception/Event Booking)

Acts as FM single point of contact by responding to client questions, service requests, event bookings, comments and concerns or redirecting them to the appropriate person or unit.


Improvements made on properties that enhance the value or fix something outdated or broken

Request for Information

A document issued to potential suppliers to enable them to describe how they will meet the procurement requirements of a project


The labor, equipment, materials and other items needed to undertake a project


The outcome of performing a project process or activity


Any event that is likely to adversely affect a project's ability to achieve the defined objectives

Share Capital

Share capital of a stock corporation corresponding to the nominal value of all shares issued

Specialty Contractor

The contractor who is licensed to perform a specialty task

Supplier Contract

An agreement between a project team and an external supplier for the completion of a defined scope of work within a project

Soft Costs

Soft Costs are cost items in addition to the direct Construction Cost. Soft Costs generally include architectural and engineering, legal, permits and fees, financing fees, construction Interest and operating expenses, leasing and real estate commissions, advertising and promotion, and supervision

Settlement Date

The date on which payment for a transaction is legally required to be made


A person or company who supplies goods or services to the organisation


A visible suspension of solid and/or liquid particles in gasses resulting from combustion

Staff Training and Development

Develops and implements on-going plans and programs for staff training and professional development, in conjunction with input from managers and supervisors for training requirements supporting the FM mission and vision


That period of time when equipment is out of service

Scheduled Maintenance

Any maintenance work that has been planned and included on an approved Maintenance Schedule

Supplementary Works

Additional work requested of a contractor, not included in the original plan, which will be billed separately and will not alter the original contract amount, but increase the cost of building the home

Strategic Planning

Determines and integrates the needs and expectations of customers, stakeholders and policy makers into plans which will meet the mission and goals


A plan for performing work or achieving an objective


Expenditures for goods acquired for the purpose of current operation. These items are consumable, perishable or short lived, and are subject to material change


The total aggregation of deliverables to be produced by a project


Work carried out to benefit a customer. Note: A service does not produce a physical product or tangible result, as this is called an activity

Shareholder Value

Orientation towards shareholder value implies the consistent focus of managerial action on increasing the enterprise value

Smoke control door

A door set to reduce the rate of spread or movement of smoke during the fire


A combination of deliverables that solve a specified business problem or realize a specified business opportunity

Specifications or Specs

A narrative list of materials, methods, model numbers, colors, allowances, and other details which supplement the information contained in the blue prints


Free of living, reproducing microorganisms i.e. bacteria, fungi, virus, spores.


A general or specialty contractor who works for another general contractor

Tenant Damages

Damages done by the tenant or guest of the tenant during the tenants lease term that are outside the normal wear and tear of that unit

Total Valuation

Is the total value of all work (including materials and labor) for which a building permit is being issued, such as structural (framing), electrical, gas, mechanical, plumbing, interior finish and normal site preparation work

Time Management

The process of recording and quantifying time spent completing tasks within a project


The process of monitoring the condition of equipment through the measurement and analysis of heat. Typically conducted through the use of infra-red cameras and associated software

U-Factor or U-value

A measure of how well heat is transferred by a window, thus affecting heating and air conditioning costs. U-factor is the inverse of R-value. The lower the U-factor, the better the window will retain heat on a cold day or cooling on a hot day

Uninterrupted Power Supply (UPS)

Equipment (usually a bank of batteries) that offers short-term protection against power surges and outages


Companies and organisations providing essential services e.g. gas, water, electricity

Voting Right

Right of the shareholder to vote for or against motions presented at the General Meeting


Important procedure in fire fighting in which the hot smoke and gases are removed from inside a structure, either by natural convection or forced, and either through existing openings or new ones provided by fire-fighters at appropriate locations


A natural protective coating for hard surfaces.

Warranty Management

Is a process of defining the required warranty conditions for tendering and managing the warranty for items which extend longer than a twelve month period


the amount of labour hours required to carry out specified maintenance tasks

Work Order

The prime document used by the maintenance function to manage maintenance tasks. It may include such information as a description of the work required, the task priority, the job procedure to be followed, the parts, materials, tools and equipment required to complete the job, the labor hours, costs and materials consumed in completing the task, as well as key information on failure causes, what work was performed etc.


Cleaning in an aqueous environment.

Zoning Permit

A document issued by a governing urban authority permitting land to be used for a specific purpose


Restrictions of areas or regions of land within specific geographical areas based on permitted building size, character, and uses as established by governing urban authorities

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